Responsible gaming

Vegas Slots Club Encourages You to Play Responsibly!

Each of our games is created purely for entertainment purposes:
While some games may feature a casino-style theme, none of them involve real gambling. There is no real betting, wagering, or use of real money in any of our games.
We encourage all of our players to engage responsibly and enjoy a safe, fun in-app experience.

All coins, chips, and other virtual currencies or items have no real-world monetary value. They are strictly designed for in-game use and cannot be transferred, cashed out, or sold for real money.
Any virtual currency you may purchase is intended solely to enhance your gameplay, help you progress, and maximize your enjoyment of the games.

Here are ways to play responsibly:

Responsible gameplay means players:

• Enjoy a fun, thrilling, and engaging experience
• Manage their playtime and spending with control
• Balance gaming with other activities or responsibilities in their everyday lives

How can you identify a Video Game Behavior Disorder?

Watch for behaviors such as:

• Difficulty controlling playtime
• Prioritizing gaming over other activities
• A growing interest in games that overshadows other interests or daily duties
• Increasing playtime despite negative consequences around the player

For a gaming disorder to be diagnosed, the behavior must significantly impair personal, family, social, educational, or work life, and typically should have persisted for at least 12 months.

What should you do if you or someone you know may have a Video Game Behavior Disorder?

• Seek help! Consult a qualified medical professional
• Educate yourself! Learn more about the disorder through these resources:
  • Keeping a Healthy Balance: Are You Playing Too Much?
  • Is Gaming Disorder an Illness? WHO Says Yes
  • Smart Social Gamers: Top Tips

If you have any concerns or need to take a break from playing our games, feel free to reach out to Customer Support.
We are here to assist you!

Responsible gaming Self-exclusion terms

What is Self-Exclusion?
Self-Exclusion refers to a request you initiate to restrict access to specific games. Once activated, it results in your game account being blocked, and access will be denied if detected by our servers. Although Self-Exclusion is not “foolproof,” we will make reasonable efforts to honor a valid Self-Exclusion request, as described in these terms.

Which games are eligible for Self-Exclusion?
All games offered by Vegas Slots Club. If you choose to Self-Exclude, you will be removed from all Eligible Games. As new games are added to the “Eligible Games” list, you may also be blocked from those games without further notice.

For more information or to begin the Self-Exclusion process, you can contact Customer Support. The terms described apply only to this feature.

How do I start the Self-Exclusion process?
You can begin by clicking on the Self-Exclusion button in any Eligible Game, which will redirect you to our “Responsible Gaming” webpage. Alternatively, you may start the process by clicking on the “Responsible Gaming” link directly from the Vegas Slots Club website.

How does the Self-Exclusion process work?
To initiate the process, complete the necessary information after selecting Self-Exclusion. This request must be made for your account only; you cannot request Self-Exclusion for another player.
Once the request is verified, you will receive a confirmation email. If verification fails, we may ask additional questions. If we are unable to verify your request, it may not be processed. If you played as a guest, we might be unable to identify you for all Eligible Games, but we’ll attempt to exclude you from the applicable ones.
We may use the information we have about you, including personal details, account information, and DeviceID, to process your request.

How long will it take to complete the Self-Exclusion process?
We will process your request within a reasonable timeframe after verification. Once completed, a confirmation email will be sent. If you continue using your account during the verification period, you are responsible for any activity, such as purchases, and no refunds will be provided for such activity.

How long does Self-Exclusion last?
Self-Exclusion lasts from the date it is completed and continues indefinitely unless you request reactivation after one calendar year from the original request date. During the exclusion period, you are prohibited from creating a new account using different names or information. Reactivation requires a verification process.

Can you change your mind or reverse a Self-Excluded account?
The Self-Exclusion status cannot be modified or reversed once set. The only exception is reactivation after one calendar year, as described above.

What happens to my coins, balance, rewards, and related account items during the Self-Exclusion Period?
Your account will remain inactive during the Self-Exclusion Period. Upon reactivation, your balance, coins, credits, and game level will be reinstated. However, no refunds or transfers are allowed during the period. Any loyalty credits or rewards that expire during the Self-Exclusion Period will not be reinstated.

Will I still see Vegas Slots Club games on my devices during the Self-Exclusion Period?
We recommend deleting all installations of Eligible Games from your devices, as we cannot perform this action for you. If you need assistance, please contact Customer Support. Attempting to re-enter your account during the Self-Exclusion Period, such as by redownloading the game, is not permitted, and Vegas Slots Club will not be responsible for such actions.

Will Vegas Slots Club still have my account information during the Self-Exclusion Period?
We will retain certain data during the Self-Exclusion Period as described in our Privacy Notice. We will make reasonable efforts not to send marketing material for Eligible Games during this time, but if you receive any, please notify Customer Support immediately.

The terms of the Vegas Slots Club Terms of Service apply to the Self-Exclusion process.

For any questions, please contact our Customer Support team at contact@www.vegasslotsclub.com.

Please note that you will be excluded from the games listed below for a period of one year. Once confirmed by you, this process is final and cannot be reversed.